Swim Steps
Frequently Asked Questions
Can I leave my child unattended whilst they are in their lesson?
No, all parents/guardians must watch the lesson and remain in our lesson viewing areas in case your child needs you or in the event of an emergency.
Can I video or take photos of the lesson?
No, we have a strict no phone/tablet policy that must be followed by all of our customers to ensure all swimmers safety. Please refer to our policy here…
Does my child need goggles?
No your child does not need goggles for their lesson, however a lot of children prefer to wear them. It is personal choice. Please remember goggles can cause problems and disrupt lessons, so please make sure they fit correctly before the lesson and your child knows to keep them on. Our teachers may ask your child to remove their goggles if practicing safety skills and/or they are causing disruption to the lesson.
What age can my child start lessons?
We offer lessons from the age of 18 months in our adult and child lessons. From the age of 3 we accept children in our group and private lessons.
What should my child wear for their lesson?
Your child should wear a comfortable swimming costume, swim shorts or any other appropriate swimwear, they can even wear a wetsuit if they get cold. For toddlers, they must wear a swim nappy.
How long are the lessons?
All sessions are 30 minutes long.
What if my child is afraid of the water?
Don’t worry, we will do everything we can to support every swimmer in the water with our friendly guidance and encouragement to help them feel more at ease and overcome their fear.
How do I book a lesson?
Please contact us with your preferred swim day and venue and we will get back to you with any current availability.
Can I book to start in a few months?
Unfortunately we do not take bookings in advance, we only can tell you current availability if you wish to start now. We can add you to our waiting list though.
What if we can’t attend a lesson due to a holiday or sickness?
If you are unable to attend a lesson, we sadly can’t refund your session. We only refund in the event we have to cancel your lesson.
Do you offer private lessons?
Yes we do, we can do this for any age above 3.
What is your group class size?
We have a minimum of 6 children per instructor in our lower level groups and 7 in our more advanced classes. Our adult and child classes can be up to 8 pairs.
Do your teachers teach in the water?
Yes, we teach in the water for all lower level ability until they can swim unaided and improving their stroke technique.
Can I watch my childs lesson?
Yes, we ask all spectators to watch the lesson from our viewing areas but to please not interrupt the lessons or try to talk to your child.
Are your instructors qualified?
Absolutely! All of our instructors are fully qualified swim teachers, CPR/first aid and have safeguarding training. All staff members have ongoing staff training and attend further courses to keep skills up to date.